Give your airport a voice. Guide every passenger, reduce stress and uplift consumption.
Eleva is your airport's AI layer: present across all your channels, web, app, WhatsApp and terminal QR codes. It guides every passenger, their flight, their gate, wayfinding, shops, dining and services, in their own language, and turns that intent into retail and F&B spend and data that never existed before.
What passengers ask every day
One agent. Thousands of questions answered.
Every answer moves a passenger forward, to their gate, a shop or a meal, and turns waiting time into retail and F&B spend and data that never existed before. Automatically, 24/7, in 25+ languages.
Real results from real conversations
"Where's my gate?"
Passengers ask about their flight and gate. Eleva shows live status, gate and boarding time, then guides them there step by step, straight from your flight feed and map.
"Where can I eat?"
Eleva recommends dining based on the time before boarding and what's on the way to the gate, photos, menus, and a one-tap 'guide me'.
"I need help"
Security waits, transport to the city, parking, lost & found, accessibility, VAT refund, solved instantly in 25+ languages, no queue at the info desk.
"Where's duty free?"
Eleva points passengers to duty free, shops and live promotions on their route to the gate, turning waiting time into spend.
"What do passengers want?"
Every conversation generates data: what passengers search for, which shops and routes they ask about, where they get stuck. Real passenger intelligence, not surveys.
7 in 10
conversations
report purchase impact
3 in 10
conversations
end in a route to retail
100 hours saved
every 1000
conversations
17% in CTR
in marketing
& 80% in Lead
Capture Read
High Satisfaction
Rate
CSAT 4.1/5
"Where's my gate?"
Passengers ask about their flight and gate. Eleva shows live status, gate and boarding time, then guides them there step by step, straight from your flight feed and map.
7 in 10
conversations
report purchase impact
"Where can I eat?"
Eleva recommends dining based on the time before boarding and what's on the way to the gate, photos, menus, and a one-tap 'guide me'.
3 in 10
conversations
end in a route to retail
"I need help"
Security waits, transport to the city, parking, lost & found, accessibility, VAT refund, solved instantly in 25+ languages, no queue at the info desk.
100 hours saved
every 1000
conversations
"Where's duty free?"
Eleva points passengers to duty free, shops and live promotions on their route to the gate, turning waiting time into spend.
17% in CTR
in marketing
& 80% in Lead
Capture Read
"What do passengers want?"
Every conversation generates data: what passengers search for, which shops and routes they ask about, where they get stuck. Real passenger intelligence, not surveys.
High Satisfaction
Rate
CSAT 4.1/5
Wherever your passengers are.
Web, app, QR codes across the terminal, Wi-Fi login pages, digital signage and WhatsApp. One agent, every touchpoint, no download required.
Visual answers, anchored to your flight.
Passengers search or scan their flight and Eleva answers visually: their flight card with gate and real-time status, dining and store cards with photos and menus, and a map that walks them step by step to the gate, across every channel, in their language.
It starts with their flight
The passenger opens the chat and Eleva greets them by the airport's name, with the questions that matter most one tap away, flight status, gate, dining, duty free.
Their flight, in real time
Type or scan a boarding pass and Eleva finds the flight, live status, gate and boarding time, straight from your flight feed.
Dining and stores, as visual cards
Anchored to their flight and the time they have, Eleva recommends places on the way to the gate, photos, menus and a one-tap 'guide me'.
The map that walks them to the gate
An interactive map with turn-by-turn directions, time, distance and every step, past the shops on the way.
1It starts with their flight
The passenger opens the chat and Eleva greets them by the airport's name, with the questions that matter most one tap away, flight status, gate, dining, duty free.
2Their flight, in real time
Type or scan a boarding pass and Eleva finds the flight, live status, gate and boarding time, straight from your flight feed.
3Dining and stores, as visual cards
Anchored to their flight and the time they have, Eleva recommends places on the way to the gate, photos, menus and a one-tap 'guide me'.
4The map that walks them to the gate
An interactive map with turn-by-turn directions, time, distance and every step, past the shops on the way.
Connect with your passengers
in 90+ languages
The admin console
Built for your team. Powered by AI agents that act and recommend.
Your team oversees everything, content, promotions, reputation, analytics and lead capture, while Eleva's agents run much of the work for you and recommend the next step. No IT team needed.
The brain behind every answer
Eleva knows every store, every product, every deal.
We don't just scrape your website. We build a rich knowledge layer with real product data, brand catalogues, menus, reviews, and retail expertise, so Eleva recommends like a personal shopper, not a search bar.
Your centre's real data
Stores, hours, categories, services, incidents, always up to date, managed from your admin panel.
Product & retail intelligence
We enrich your data with product info, brand categories, and seasonal trends, so Eleva can recommend, not just inform.
Restaurants, leisure & services
Menus, reviews, parking, events, from third-party sources. Eleva knows the full picture, not just what's on your website.
Trained by retail experts
Our team curates real visitor scenarios and retail knowledge. That's why Eleva sounds like a helpful human, not a robot.
GETTING LIVE
Live in weeks.
From today to a live assistant across your terminal, in about four weeks.
Discovery & alignment
Scope, goals and activation plan.
Week 0Integration, security & legal
We connect your flight feed (AODB/FIDS), your map, concessions and services, dining, duty free, car rental, transport, and close the airside data-access review, security and legal (DPA).
Weeks 1–2Build & validation
Core build, reporting and multilingual setup, plus a terminal QR & signage plan, then you validate before launch.
Weeks 2–3Go live
Eleva goes live across your website and the terminal's QR codes, with admin-panel training for your team.
Week 4